Frequently Asked Questions

How do I log into my account?

Already have an account with SAF? If you already have an SAF account, click the LOG IN button at the top right corner of the Home page. (It's the same one you use for the main SAF site). There, you will see the familiar SAF log in screen. Insert your user name and password and voila! You will be magically transported to ForestEd.

 

What if I forgot my password? How do I reset my password?

To reset your password please click here.

 

Do I need to be an SAF member to have an account and access ForestEd products?

Anyone can have an SAF account. It’s FREE! However, consider the benefits of becoming a member, such as registration discounts and FREE access to select ForestEd products. Check out additional member benefits and either join or renew.


Who do I contact if I need additional assistance with my SAF account?

For additional assistance with your account, either call 866-897-8720 or email membership@safnet.org during normal office hours: Monday – Friday, 8:00 am – 4:30 pm ET.


What are the recommended browsers and internet setting for this site?

Chrome, Firefox, and Edge are the recommended browsers. You can use Safari, too. Be sure your browser is up to date: https://www.computerhope.com/issues/ch001388.htm. To view the recorded webinars, you must use an HTML 5 supported web browser.  To confirm if you are able to view the products, please take the browser test.

If you are using Internet Explorer 11, be sure Javascript is turned on. The March 2020 update disabled this function.

1. Click Tools > Internet Options.
2. Click the Security tab > Custom Level.
3. In the Scripting section, click Enable for Active Scripting.
4. In the dialog box that displays, click Yes.


What can I do to optimize my Webinar experience that use Zoom?

To help speed up the process of entering a webinar, please download the ZOOM plugin at least 1 day before the webinar if you have not done so before. Please go to this link to download and install the ZOOM plugin from the PC that you will using on the day of the webinar. https://zoom.us/support/downlo... 

Use the link provided below to test the PC that you are going to use during the webinar to be sure it works with ZOOM: https://zoom.us/test  Be sure you are connected to a reliable internet connection during the test as well as during the webinar.


How do I access the ForestEd products I purchased?

Login to ForestEd and go to My Dashboard in the menu on the left side of the page.


How long do I have access to items that I have purchased?

Access for each item may vary.  Journal of Forestry quizzes are available for 12 months from the date posted and accessible on ForestEd.


How do I access Journal of Forestry articles?

Access will vary for SAF members and non-members. SAF members can access SAF Publications by logging in at SAF Publications Online Access. This will direct you to the link to access the Journal of Forestry online. Non-members can access the Journal of Forestry articles HERE. Consider becoming an SAF member for full access to the Journal of Forestry to enjoy one of the many membership benefits.

 

How do I earn continuing education credits (CFEs)?

Many of the online learning products are provided for CFE credit. Each may have their own completion requirements, but the process is similar.

  • Register for the product
  • Complete the course content, or view the webinar or recording
  • Complete the quiz components where applicable with a passing score
  • Print your certificate
  • Credit will be issued to your SAF account within 24 hours


How do I cancel my registration or get a refund?

All purchases are non-refundable. Please email ForestEdSupport@safnet.org if you would like to receive credit for a different product or if you have questions.

Browser Recommendation

Use Chrome, Firefox, Edge, or Safari.

DO NOT USE Internet Explorer.

Customer Support

If you need assistance with registration, accessing a ForestEd product you purchased, or other customer service-related issues, please email ForestEdSupport@safnet.org during normal office hours: Monday - Friday, 9:00 am - 5:00 pm ET.

Sponsors

For sponsorship opportunities, contact Naomi Marcus at marcusn@safnet.org

Technical Support

For technical support, email ForestEdSupport@safnet.org